RETURN & REFUND POLICY

Last Updated: June 2026

Thank you for supporting Qodesh Collective.

Because many of our products are made to order, please review our return and refund policy carefully before placing an order.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged

• Defective

• Misprinted

• Incorrect

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photos of the product

Upon review, we will gladly provide a replacement or refund at no additional cost.

Size and Fit Responsibility

Please carefully review sizing charts before placing an order.

Because our products are custom-made upon purchase, we cannot guarantee exchanges or refunds due to:

• Ordering the wrong size

• Ordering the wrong color

• Change of mind after purchase

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once production begins, orders cannot be canceled or modified.

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or personalized products

• Gift cards

• Final sale items

• Products showing signs of wear or use

• Items damaged after delivery

Lost Packages

If your package is lost in transit, please contact us.

We will work with the shipping carrier to investigate and determine the appropriate resolution.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for your financial institution to process the refund.

Our Commitment

At Qodesh Collective, our mission is to serve our customers with excellence, integrity, and care. If an issue arises with your order, we will do our best to make it right.

Contact Us

Qodesh Collective

Email: hello@qodeshcollective.com

Website: www.qodeshcollective.com